The Quality Management (QM) Program promotes continuous improvement in our programs by meeting the Ryan White Care Act requirements for quality management. These requirements include: 1) measuring how well HIV health services meet Public Health Guidelines, and 2) developing strategies for improving access to quality HIV health services such as medical care and case management services. The QM program addresses key Care Act themes including:

• Improved access to and retention in care
• Quality of services and related outcomes
• Linkage of social support services to medical services.
• Ability of the program to change with the epidemic.
• Use of epidemiology, quality and outcomes data for planning and prioritizing.

The QM program utilizes various activities and tools, including:

• Needs assessments
• Collaboration and coordination
• Client outcomes and satisfaction
• Data design
• Collection and analysis
• Surveys
• Reports
• Audits

Many of our QM documents and reports are available online:

• 2017-2020 Ohio HIV Needs Assessment - Year 1 Findings
• 2017-2020 Ohio HIV Needs Assessment - Year 1 Findings for Regions
• Quarterly HIV Performance Measures
• HIV Quality Management Program Standards
• HCS Quality Improvement Plan
• Statewide Coordinated Statement of Need
• 2017 Ohio Out-of-Care Needs Assessment-Final Report
• 2017 Ohio Out-of-Care Needs Assessment-Year 3
• 2016 Ohio Out-of-Care Needs Assessment-Year 2
• 2016 Ohio Out-of-Care Needs Assessment-Year 1
• 2013 Access to Care Needs Assessment dataBriefs
  • dataBrief 1: Demographics
  • dataBrief 2: Linkage to care
  • dataBrief 3: Gaps in care

In addition, there are many Quality resources available online, including:  

• The National Quality Center's Quality Academy
• HIV/AIDS Integrated Epidemiologic Profile of Ohio
• Health Resources & Services Administration (HRSA) HIV/AIDS Bureau: Quality Improvement

Mailing Address:

Telephone: 614-466-6374 or 800-777-4775
Fax: 614-728-4622 or 866-HIV-MEDS (toll free)
Email: HCS@odh.ohio.gov