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Frequently Asked Questions
A vial with a label on it that reads

Q: What is coronavirus disease 2019 (COVID-19)?

A: COVID-19, or coronavirus disease 2019, is respiratory disease caused by one of the seven coronaviruses known to infect humans. It was first identified in humans in Wuhan, Hubei Province, China, in December 2019. The virus that causes COVID-19 is called SARS-CoV-2.


Q: Why am I at risk?

A: There is community spread across Ohio and the United States, meaning you can pick up the virus that causes COVID-19 from people you know or from out in your community from unknown sources, much like you catch the flu.


Q: What are the symptoms?

A: Symptoms, which generally appear two to 14 days after exposure, include fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea. Symptoms range from mild to severe; however, some people with COVID-19 have no symptoms. Older adults, people with chronic health conditions, and people with compromised immune systems are more likely to become more severely ill. The CDC will update its list of possible symptoms as more is learned about COVID-19.


Q: How does it spread?

A: COVID-19 is believed to spread mainly from person-to-person between people who are in close contact (within about 6 feet) with one another and through respiratory droplets produced when an infected person coughs or sneezes. It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or eyes, but this is not thought to be the main way the virus spreads.


Q: What can I do to prevent it?

A: It is still recommended that you stay home as much as possible. Work from home if you can. When going out, try to maintain a 6-foot distance from others as much as possible, wear a face covering and follow the recommended guidelines for the type of business or venue you are visiting. Use the personal prevention protection methods shown in the graphic below. Clean high-touch areas — counters, tables, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, nightstands — often, using household cleaning spray or wipes according to label directions. A list of disinfectants registered with the U.S. Environmental Protection Agency for use against the virus that causes COVID-19 can be accessed here.


Q: Should I wear a mask?

A: public health order dated July 23 requires that Ohioans wear cloth face coverings to cover their nose and mouth when they are in any indoor location that is not a residence; outdoors and unable to consistently maintain a distance of 6 feet or more from people who are not members of their family/household; waiting for, riding, driving, or operating public transportation, a taxi, car service, or a ride

sharing vehicle. A number of exceptions are proved and can be found in the order. Masks do not replace the need for social distancing, frequent hand cleaning, and other everyday preventive actions. They should never be used on children younger than 2, anyone with breathing problems, or anyone who cannot easily remove them in their own. Do not use medical masks, which must be reserved for healthcare workers and other first responders.


Q: What if I have to go to work?

A: Whenever possible stay at least 6 feet from other people. Wear a face covering, wash your hands often, try not to touch your face, and frequently disinfect your work area with disinfecting cleanser. Don’t share equipment used near the face and don’t congregate in breakrooms or other areas. Additional tips to prevent infection are found in the graphic below.


Q: What should I do if I think I have COVID-19?

A: Call a healthcare professional if you develop symptoms listed above. Older people, people with underlying medical conditions, and people with compromised immune symptoms should contact a healthcare provider early. If you experience severe symptoms (e.g., persistent pain or pressure in the chest, new confusion or inability to arouse, bluish lips or face, or other concerning symptoms), contact a healthcare provider or emergency department and seek care immediately.


Q: Should I visit my doctor for concerns not related to COVID-19? 

A: You should make all medically necessary visits as recommended by your healthcare provider. Ask for teleservices if available and practical. Providers are required to meet several criteria, including infection control and other environmental practices. They also must maintain adequate amounts of personal protection equipment for healthcare workers, and other supplies, equipment, and medicine needed for each patient and all phases of care.


Q: Should I get tested?

A: Testing for COVID-19 is critical to helping stop the spread of this virus. Many options are available for Ohioans seeking a test. For information, detailed information and resources, visit the “Get Tested for COVID-19” and “Testing and Community Health Centers” pages on coronavirus.ohio.gov.


Q: Is it safe to donate blood?

A: Continue to donate blood if you are well and able. Blood centers have been by provided recommendations that will keep donors and staff safe, such as spacing donor chairs 6 feet apart, thoroughly adhering to environmental cleaning practices, and encouraging donors to make donation appointments ahead of time.


Q: Is food safe? Can I get COVID-19 from a person who handles my food?

A: Currently there is no evidence of food or food packaging being associated with transmission of COVID-19. However, the virus that causes COVID-19 can spread from person-to-person. Food workers who are sick should stay home until they no longer pose a risk of infecting others. Anyone handling, preparing, or serving food should always follow safe food handling procedures, such as washing hands and surfaces often. It is also critical to follow the four key steps of food safety — clean, separate, cook, and chill — to prevent foodborne illness. 


Q:  What should I do if I experience price gouging or scams?

A: Scammers are trying to monopolize on the fear and uncertainty that COVID-19 has brought to so many. Watch out for claims of products or medications that can prevent or treat COVID-19 or anyone asking for your personal or banking information. If you suspect any unfair or deceptive sales practices, contact the office of Ohio Attorney General Dave Yost at www.OhioProtects.org or 1-800-282-0515. See more on this issue here.


Q: Can I get COVID-19 from my pet? If I’m sick, can I make my pet sick?

A: We are still learning about this virus, but it appears that it can spread from people to animals in some situations, especially after close contact with a person sick with COVID-19. We know that cats, dogs, and a few other types of animals can be infected with SARS-CoV-2, the virus that causes COVID-19, but we don’t yet know all of the animals that can get infected. There have been reports of animals being infected with the virus worldwide. Currently, there is no evidence that animals play a significant role in the spread of SARS-CoV-2 to people.


For answers to your COVID-19 questions, call 1-833-4-ASK-ODH (1-833-427-5634).


Your mental health is just as important as your physical health. If you or a loved one are experiencing anxiety related to the coronavirus pandemic, help is available 24 hours a day, seven days a week. Call the COVID-19 CareLine at 1-800-720-9616.


Document updated October 2, 2020, with information from ODH, CDC, and the U.S. Food and Drug Administration. Additional FAQs can be found at the CDC website here and the FDA website here.

Prevention Infographic


Protect yourself and others from COVID-19 by taking these precautions.

  • Stay home except for work or other needs
  • Wear a face covering when going out
  • Practice social distancing of at least 6 feet from others
  • Shop at non-peak hours.
  • Wash hands often with water and soap (20 seconds or longer)
  • Avoid touching your eyes, nose, mouth with unwashed hands or after touching surfaces
  • Cover your mouth with a tissue or sleeve when coughing or sneezing
  • Clean and disinfect "high-touch" surfaces often
  • Don’t work when sick
  • Call before visiting your doctor


If you have questions regarding Coronavirus/COVID-19 please call 1-833-4-ASK-ODH (1-833-427-5634)


CLEAN ALL "HIGH-TOUCH" SURFACES EVERY DAY

High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.



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